Cleanzine: your weekly cleaning and hygiene industry newsletter 2nd July 2026 Issue no. 1217
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 International News
Products Vectair expands Memphis operations: new facility fully active
Evonik launches peracetic acid with low carbon footprint for the European market
Idrobase accelerates growth with ITM Italia acquisition
'Bathroom Bootycamp' will whip worst toilet habits into shape
CCS Facility Services accelerates national growth with entry into Ohio
Richard H Zay to become Tennant’s chief operating officer
VLS Environmental Solutions’ John Magee wins top Award
CMS Asia: New cleaning & environmental solutions show set for Singapore
People want robots in warehouses and factories; not hospitals or schools, study finds
European experts discuss future of deposit return systems and the circular economy
Truvox International launches two new floorcare solutions
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Welcome to the Cleanzine
Word travels fast nowadays, thanks to the Internet - and, in particular, social media, so companies really ought to be careful when it comes to their customer services. For while the perfect, non-clunky website is a must – along with a means to drive traffic to it in the first place, (either through great PR and/or advertising in the appropriate media, plus well-earned word of mouth recommendations) - customer services can be ‘make or break’ and it’s clear that not enough companies are aware of that these days. I really don’t know what’s happened but I’m left shaking my head in despair so, so often… It's almost as if somebody’s come up with a training package that everyone’s been forced to adopt – and to their own detriment, without realising it. Once we’ve gone through the AI chatbot or ‘phone assistant, which is rarely set up to offer the exact option we need, we breathe a sigh of relief knowing we’re being put through to a customer services representative. But that relief is so rarely warranted, don’t you think? If we’re phoning about a problem, instead of hurrying up and dealing efficiently with the problem itself, we’re asked how we’re doing today. The overly polite rep seems to want to make friends, rather than get to grips with what we’re after, or what’s troubling us, and come up with a solution. The call takes twice as long as it should because of the niceties and - if they feel it will help - sucking-up stock phrases being read from a prompt. This doesn’t make us feel at all valued. It makes us feel that the company doesn’t understand us and doesn’t care and it makes us wish we never did business with them in the first place. If we’ve phoned about a problem, empty promises are made because that’s what the company expects us to want to hear. But promises made and not kept just make things far worse than they were originally. "Oh we are so sad to learn that you are having issues and my colleague was unable to solve them as promised. It must be incredibly upsetting for you and we can understand how frustrating it must be for you” (it goes on...). Then we have to go through everything regarding the issue from start to finish, since either inadequate notes have been made previously or the current rep hasn’t bothered to read them or can’t understand them. It's not just Virgin Media of course (yes I’m still without email access six-weeks tomorrow – so please continue to use [email protected] if you wish to get in touch) but everyone I deal with who’s outsourced their customer services to save money. Business is about relationships, and if you leave yourself unable to build a relationship that makes your customers want to do business with you, you’re on a hiding to nothing. More on this next week…
This Week's News
Churchill Group welcomes Principle into its group of specialist businesses...
With more than 37 years of experience, a strong reputation and deep expertise across London's landmark buildings, Principle and Churchill's Portfolio business will merge. This will see the Principle brand continue to operate under its well-recognised identity, with Churchill's Portfolio brand transitioning into it over the coming months. CHSA Excellence Awards 2026 winners presented: celebrating the industry's best
They are: * Manufacturer of the Year, sponsored by Nationwide Hygiene Group: Cromwell Polythene  Chewing Gum Task Force's new £1m-plus grant should help reduce chewing gum scourge
The fifth round of funding from the Chewing Gum Task Force follows an estimated 629,750sq.m of pavements - an area equivalent to more than 2,406 tennis courts - being cleaned last year as a result of the last grant. Cleaning equipment needs vary sharply across high-growth niches, analysis finds
Drawing on publicly available data, the analysis finds that while the cleaning industry continues to expand, operational requirements vary significantly across healthcare facilities, short-term rentals and post-construction projects.  Drainage maintenance services market to reach USD 24.7 billion by 2033
By the end of 2033, the market is projected to attain a value of USD 24.7 billion. How specialist wipes can help cleaning teams reduce chemical misuse
Chemical misuse often starts with a rushed shift, an unclear label or a spray bottle that has been refilled too many times. For cleaning and hygiene teams, the problem is rarely intent. It is usually the number of steps built into the process. Measuring, mixing, decanting and spraying all create room for inconsistency. When mistakes happen, they can lead to wasted product, skin irritation, respiratory issues, damaged surfaces, poor cleaning performance and avoidable COSHH concerns.  Imperial Dade Canada completes Enterprise Paper acquisition
Founded in 1973, Enterprise Paper is a Canadian-owned distributor of paper, packaging and janitorial products with locations in British Columbia and Alberta. Prochem answers holiday parks’ quick-turnaround cleaning and drying needs
Parks face considerations outside those of most residential operators face, including getting cleaning issues in caravans and chalets solved simply, efficiently and quickly. One national holiday park in Norfolk is getting caravan cleaning turned around in good time thanks to Acle, Norfolk-based Hugh Crane Cleaning Equipment. The Cleanzine Archive Search We keep an extensive archive of news stories and product information that have featured in past issues of The Cleanzine. If you would like to run a search of the The Cleanzine web site using the search tool below please just go ahead by entering in the name of the person, product or company or any other key words that you are looking for. How to contact us at The Cleanzine:
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Our weekly updated Hospital Hygiene features current developments and product solutions cleaning and hygiene industry manufacturers are coming up with. Read More. Recent UK News
FM teams urged to rethink drainage maintenance strategies as pressure on water use intensifies
Fine for waste company that stockpiled skips and put workers at risk
Clean & maintain carpets, upholstery & hard floors the expert way: Training dates for diaries
From prison cleaner to biohazard cleaning business owner…
Need rapid access to compliant cleanroom facilities? Welcome to ‘Rent A Cleanroom’!
CHSA honours Lorcan Mekitarian with life vice presidency
Schools wanted for targeted hygiene pilot project which could reduce absences
Metsä 2027 Sustainability Awards launched in the UK
Morrisons becomes first supermarket to install male sanitary bins nationwide as 'bog standard'
Principle partnership excellence recognised across four PFM Award categories
Events & Exhibitions Clean NZ Expo ISSA Show Asia Cleantex Interclean Shanghai ISSA Cleaning & hygiene Expo ISSA Show North America WFBSC Global Executive Congress The Workplace Event CMS Asia |
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