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"Managing customer expectations - it is a classic and key feature in building trust and loyalty between the client and a vendor. In my previous role, I made sure this was at the forefront of my relations with customers.
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We had a chuckle at home this week over the story of a woman who, angered by fly-tipping in her village, investigated the pile and discovered an unopened letter revealing the address from which the rubbish had come. Having contacted Stroud Council for permission, she loaded everything into her trailer and dumped it in the front garden of the property concerned. Justice done? I'm not so sure... In looking into the story, I learned that the householder said the rubbish must have belonged to the previous tenant as it certainly wasn't his, which means he may have well been left with an unpleasant clean-up job he didn't deserve to have. I'm now wondering whether he reported the woman who dumped it in his garden, for fly-tipping in turn, and if so, what happened next.
In another recent incident, Jakub Watemborski's empty parcel was found amongst fly-tipped rubbish by Enfield Council investigators, who slapped him with a £400 fine. The only problem was that the parcel, which bore his address, turned out to be all that remained of a pair of shoes he'd been sent for Christmas which hadn't, as far as he was aware, arrived at his Barnet home. As the parcel had been found near the delivery company's depot in an area he'd not visited, he assumed that either the driver had dumped it or the package had been stolen from the depot. Inspecting the incriminating evidence, he realised that the date on the parcel corresponded to a parcel the company had 'lost' after the delivery couldn't be carried out 'due to bad weather', on what had been a sunny afternoon. Enfield Council has since rescinded the fine.
I've always been of the opinion that if our councils made it easier for us to take unwanted items to the local civic amenity tip - and didn't charge us for the privilege, far fewer people would resort to fly-tipping. It's not quite as cut & dried as that though, is it? With more and more opportunist thieves reportedly stealing parcels from our doorsteps, so many other parcels being left at the wrong properties and others being stolen from the depots and vans themselves, how can councils be sure that 'evidence' found in fly-tipped piles actually points to the culprit, and hasn't been left there by someone breaking the law in a completely different way?
Apart from more CCTV surveillance, I don't really see how we can get around this one, do you?
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This Week's News
Vectair Systems, a leading supplier of aircare and hygiene products worldwide, is growing in talent as it continues to pursue industry innovation. Its latest recruit is Claire Reid, head of marketing innovation and portfolio management, who has widespread experience in marketing and new product development, with previous roles at SharkNinja and Conair.
Founded more than 30 years ago, Vectair Systems now delivers sanitary and scent solutions to more than 100 countries. Its brands - including Airoma, P-Screen, Wee-Screen and V-Air Solid, are featured in facilities around the globe.
The Robert Koch Institute, internationally regarded as a hospital hygiene authority and the German Government's central institution for the identification, surveillance & prevention of infectious diseases, has recently updated its hygiene requirements for surface cleaning.
They now include probiotics as a sustainable and proven way to contribute to improved hospital hygiene by creating more beneficial surface microbiology in hospitals and other health facilities.
According to a study by the Global Health & Fitness Association (IHRSA), gym membership soars right after the Christmas & New Year holidays. The study reports that 12% of all new members for the whole year are acquired by gyms in January.
This is very welcome news for gym owners that survived the pandemic.
The Cleaning & Hygiene Suppliers Association's Independent Inspector conducted more than 139 audits in 2022, guaranteeing the continued integrity of the Association's Accreditation Schemes. In the process he inspected over 1,500 labels, tested over 507 product lines and physically tested 4,170 individual products. Compliance continued to be high, each Scheme achieving over 90%.
With such high levels of compliance, buyers and end users of these products can be certain 'what's on the box was what's in the box'.
The British Cleaning Council has paid tribute to one of its co-founders who died earlier this year, aged 82. Terry King and two industry colleagues set up the British Cleaning Council in 1982 after hearing the Master of the Worshipful Company of Environmental Cleaners tell an audience during a speech that he felt all sectors of the UK cleaning industry should amalgamate to advance their common interests.
The WCEC, the Industrial Cleaning Machine Manufacturers` Association, the Janitorial Supply Association, the British Association for Chemical Specialities, the British Institute of Cleaning Science, the Federation of Window Cleaners and the National Carpet Cleaners Association became founder members of the BCC.
Over 400 likeminded individuals will gather to discuss the future of the facilities management industry as they explore forthcoming trends, challenges, purposeful initiatives and pioneering solutions at the industry's renowned Innovation Lab on Thursday 23rd February 2023.
Set in the Manchester Central Convention Complex, the event promises to deliver a day of solution exploration, professional development and networking to assist businesses in overcoming today's challenges while providing a platform to take on tomorrow's.
Facilities Management standard SFG20 has been named as a supplier on Crown Commercial Service's G Cloud 13 framework. This online framework helps public sector buyers procure software and services from a list of pre-approved suppliers and is operated by Crown Commercial Service - an agency of the Cabinet Office, set up to help the public sector achieve maximum commercial value when procuring specific goods and services.
It helped specifiers achieve commercial benefits equal to £2.8 billion in 2021/22.
The Federation of Window Cleaners is inviting entries for its prestigious biennial national awards. The deadline for submissions to Window Cleaning Company of the Year 2023 and Window Cleaner (Employee) of the Year 2023, is just over a month away, on 20th February.
The winners will receive an engraved trophy, framed certificate and £100 gift voucher and will also be announced at the Cleaning Show at Excel London, which runs from 14th through 16th March, 2023.
Sodexo has delivered services to BASF for over 30 years, and since 2014 Sodexo has been delivering full integrated facilities management services at six BASF sites in the UK and Ireland.
Central to this strategic partnership, which at its announcement back in August 2020 was believed to be a first in UK sport, remains an ongoing focus on keeping the indoor air clean with VirusKiller air purification technology, which is proven to kill 99.9999% of viruses, including Coronavirus*. VirusKiller units also decontaminate the air, by not only trapping but also by killing airborne viruses, bacteria** and fungi.
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