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"Managing customer expectations - it is a classic and key feature in building trust and loyalty between the client and a vendor. In my previous role, I made sure this was at the forefront of my relations with customers.
Welcome to the Cleanzine
Welcome to the first issue of Cleanzine for 2023! I hope that if you celebrated Christmas and the New Year, you had everything you needed. And since New Year is the time many of us resolve to make positive changes to our lives, may I ask you to consider a work-related one that could make a welcome difference to both your company and your potential clients? Could you please resolve to share your news with me, so I can, potentially, share it with our industry, in the form of some 100,000 Cleanzine readers worldwide?
There’s an age-old saying about ‘not hiding your light under a bushel’. If you’re not familiar with it, a quick Web search (I use Ecosia, the search engine that plants trees – 165, 507,263 last time I looked from just over 4,000 when I joined a few years back) you should see exactly where I’m coming from!
Posting pictures or videos of your successes on social media is only a great way of sharing them with your network and friends if they happen to be on social media too, at around the right time. Even if we’re following another person or organisation, the algorithms in place now mean we’re going to miss most of their posts. If you have something important to share, why take the chance that many of those you’re trying to reach, will miss seeing your time in the spotlight and perhaps a demo of your latest machine or other equipment and the impressive before-and-after pics?
With the growing number of popular social media platforms now, very few of us can devote the time needed to look at them all, so sending me those videos or pictures with a few notes about the job or machine involved, along with contact details and perhaps a brief quote from your happy client, will allow me to highlight your successes more widely and may – as has been proven so many times in the 21 years Cleanzine’s been broadcasting, give your business a much needed boost! They don’t have to be beautifully written and word-perfect; I can put them into shape for you. Why not give it a go?
Finally, if you’re in the UK you may be working from home because of the train strikes. In keeping tabs on what’s going on, I’ve come across a publication issued by the RMT rail union 18 months ago that I’d not previously seen. I’d love your comments please on ‘Cleaning up the railways: Why a safe railway must mean the end of outsourced cleaning’. You can read it at https://issuu.com/rmtunion/docs/rmt_20report
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This Week's News
Steve Ashkin of The Ashkin Group, an internationally recognised consulting firm working to green the professional cleaning industry, believes that 2023 is going to be a pivotal year for the professional cleaning industry when it comes to sustainability.
"While many larger companies have sustainability strategies in place, it remains a 'slow burn priority' for smaller companies in the industry," he says Ashkin. "That's going to change in 2023."
Awards managing director Becky Wall tells us that there are just a few tickets still available, so if you don't want to miss out on this lively event, do get in touch with her by close of play tomorrow.
TidyChoice, online platform offering home cleaning and childcare services for London residents, has announced that Marlucy Magalhaes, a central London resident, has won its 2022 Housekeeper of the Year Award.
Originally from Brazil, Marlucy has nine years of experience in domestic cleaning, commercial cleaning and housekeeping. She has built an outstanding reputation for high cleaning standards, reliability and friendliness. She was nominated for the award by her customers who endorsed her with outstanding reviews.
As the first in-person conference the franchise has held since the pandemic, it was the perfect opportunity for franchisees to reflect on a significant year and share plans and ideas for further stepping up their operations in 2023 and beyond.
ASFEL, the National Association of Spanish Cleaning & Hygiene Products Manufacturers, tells us that overseas sales of professional cleaning & hygiene products increased by 3.59% in value from January to September 2022 and that Spanish exports reached 800 million euros over this period. In volume, overseas sales fell by 3.08%.
Comparing the third quarter of 2022 with the previous quarter, exports fell by 3.06%. Comparing the third quarter of 2022 with respect to the same quarter of the previous year, export sales fell by 13.20%.
Produced in collaboration with the National Environment Agency and the Singapore Green Building Council, the new guide was unveiled by Guest of Honour, Singapore’s Senior Parliamentary Secretary for Sustainability & the Environment, Baey Yam Keng.
The question is: how can businesses embrace more environmentally friendly warehouse facilities and equipment, and ensure they unlock maximum value? Wouter Satijn, sales director, Joloda Hydraroll, explains how greener warehouse operations can be achieved by integrating sustainability throughout its operations and wider business strategies…
After a three year hiatus due to the pandemic, the World Federation of Building Service Contractors tells us it’s excited to host its Global Executive Summit, 14th – 15th March 2023, in London, England, in conjunction with the London Cleaning Show.
Designed exclusively for CEOs, COOs, owners and senior leadership within contract cleaning and facilities services companies, GES 2023 will provide insights, training and networking, as well as access to leading vendors showcasing the latest technology at the London Cleaning Show.
The company was recognised for its commitment to sustainability and environmental improvement when the winners were announced at a presentation ceremony in the Houses of Parliament.
JPC by Samsic, the cleaning arm of facilities management provider Samsic UK, has been re-awarded the cleaning and waste services contract at Chiswick Park Enjoy-Work, a leading business campus in West London.
The specialist provider of cleaning and waste management services for commercial and residential properties throughout London, boasts 32 years of experience working with a range of clients. This contract ensures the continuation of a 15-year relationship between the two organisations.
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