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Now that's what I call a perfect cleaner/client relationship: the cleaner is committed to doing a great job and is respected and appreciated by the building users, who chat to him, treat him as a friend and find out a little about his background. The feeling of 'belonging' and being appreciated for the effort put into the job, encourages the cleaner to go about his work even more enthusiastically, which in turn creates smiles and happy feelings throughout the facility and encourages those using it to do their best to keep it clean and thus ease the cleaner's load. It gets better...
The facility concerned here is the University of Bristol and one student is so enamoured with the cleaner's attitude that - thinking the cleaner and his wife might like to visit family back in Jamaica (but could never afford to on a cleaner's pay) he asks his fellow students if they'd consider joining a Crowdfunding effort to pay towards a Jamaican holiday for the cleaner.
Some 230 contributors quickly raise £1,500 and when the cash gift is presented with a note thanking the cleaner for his "positive energy" over the 12 years he's spent in the University's cleaning team, the cleaner is so moved by the gesture that he ends up in tears.
"You have brightened many of our days and we want you to know that we love and appreciate you," read the note.
How wonderful! I've substituted the Leader I'd prepared for today's Cleanzine, for this mention of the happy and constructive relationship between the cleaner, Herman Gordon, (whose mantra is to keep away "negative vibes" since the students need to be able to study) and the students, (who say Herman's "the epitome of happiness") because an experience I had last week has left me pondering over the relationship between cleaners, their clients (the building owners) and their clients 'once-removed' (the building users).
I've been wondering how we can put a stop to this whole scenario of the shameful abuse meted out by we, the general public, on our environment as well as on those whose job it is to clean it. You can read all about that experience in next week's issue. Herman Gordon's story has been all over the UK press this week but if you're one of our thousands of overseas readers who aren't familiar with it, it's worth a Google!
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This Week's News
Public Health England's latest quarterly commentary on trends in reports of Staphylococcus aureus (MRSA and MSSA) and Escherichia coli (E. coli) bacteraemia, and Clostridium difficile infections (CDI), mandatorily reported by NHS acute Trusts in England for the period January to March 2018, has been published and they show that there is still work to do when it comes to finding ways to prevent the spread of infection.
1: I wasn't heartless enough to take a picture of the woman vomiting. If she was genuinely unwell, she has my sympathies, but if she'd drunk so much before the headline act had even set up, that she ended up being sick, I hope she learnt her lesson.
Nanotera Group has introduced powerful, plant-based cleaning agents which it says perform at record times, to replace chemical and hazardous products currently used in the oil & gas industry.
Dedicated to protecting the environment, the company's scientists focus on producing 100% plant-based, environmentally friendly cleaning products that are readily biodegradable. The range of products match, or exceed the efficacy of traditional products which have a high impact on the companies' green footprint and the planet.
The company previewed its new brand identity at the Hotel Show Africa in Johannesburg this week, saying it expects the name change to be implemented in all the countries where it is active by August.
Described as a specialised project for cleaning industry professionals in Ukraine, this event has established itself as a meeting place for key players and experts working in the Ukrainian cleaning market, and includes leading producers, suppliers and innovation technologies consumers, as well as consumers of cleaning equipment, sanitary - hygiene equipment and expendable materials, professional and household chemicals, dry cleaners and laundry equipment and accessories.
ASAE, the centre for association leadership in the US, has awarded its 2018 'Power of A' Award (Silver Level) to ISSA for its 'Cleaning for a Reason program' - a nonprofit organisation that partners with residential cleaners throughout the US and Canada to offer free in-home cleaning to help women who are battling cancer. It which works with more than 1,200 professional cleaning companies, and was adopted by ISSA last year.
ASAE created the Power of A Awards to showcase how associations use their unique resources to solve problems, advance industry and professional performances, kickstart innovations, improve world conditions, or enrich lives.
The winner will receive $2,500 in facility services for washroom cleaning, along with a lifetime of bathroom bragging rights!
To protect your employees from slips, trips and falls and side-step significant compensation claims, follow the advice from Unison, the Trade Union.
With the very hot, dry weather many of us are experiencing at the moment, which means we're taking on extra fluids to cool us down and provide hydration, Gillian Kemp, leader of the 'Truckers Toilets UK Campaign', has a timely reminder for lorry and van drivers:
"Don't forget to let the Health & Safety Executive know if you are refused access to a toilet when you are delivering to a company or making a collection!"
My daughter, attending a business meeting in the upper reaches of one of London's newest iconic landmark buildings - the Shard, snapped a picture of two window cleaners in their cradle (actually working rather than admiring the view).
On sunny, windless days, it must be lovely being up there, making sure the view for those inside the building is as good as your own, because they're looking through beautifully cleaned windows.
When it's windy or raining though, I can imagine it must be dreadful...
Ideal Response has welcomed Gavin Smith as its new senior technical manager. Bringing more than 20 years' industry experience - including various roles at senior level - to the company, Gavin will be based at the company's Maidstone, Kent headquarters.
Gavin has taken on the task of overseeing and growing the operations department. The employment of new technicians, bolstering operational strategies, and securing further training for the current team are just a few of his plans to help drive the company forward in 2018.
Thursday 27th September 2018
The BICSc Annual Awards is now one of the largest and most influential networking events in the cleaning industry’s calendar celebrating excellence in training and accreditation. This year's event will begin around 11am with a series of short, snappy and educational presentations. We will be bringing a surprise fun element at our exhibition with the chance to win prizes!
A buffet lunch is included to allow you maximum networking time to catch up with your industry colleagues. Then it’s time to shine at the Annual Awards Dinner with a drinks reception, Awards Ceremony, Dinner, live entertainment and dancing through to 1am!
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Recent UK News
Chris Klopper, founder & CEO of Mulberry Marketing Communications, a PR and marketing communications consultancy Chris started in 1995 which now has seven offices on four continents, passed away on Sunday after a short illness.
Hearty congratulations to Phil Smith, who has taken up a new role as group sales director at Templewood Services/LCC Support Services. An experienced sales & marketing director with over 25 years' experience, Phil boasts some impressive cleaning industry credentials...
Arrow Solutions, which celebrates 50 years in business in 2018, will be teaming up with Yate Supplies to display high-performance products covering housekeeping, washroom, kitchen, dishwasher, floorcare and draincare.