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Last week I discussed the highs and lows of websites but two of the things I didn’t mention were being followed around the Web by advertising from companies whose websites I’ve visited, and the potential to ‘chat to an advisor’.
I work across two industries – cleaning and FM, and the kitchens, bathrooms & bedrooms sector. As you can imagine, I visit a lot of websites, looking for contact details that should have been included by the PR companies that sent the release, or for other information, or for images to support the story (which should also have been included).
There’s an exhibition coming up and it’s following me around the Web like a bad smell. How can I tell the advertiser it’s wasting its money; that I’m not a potential exhibitor and that I’m unlikely to visit its website again in case this harassment (as that’s what it feels like) continues for even longer?
Being able to chat with an advisor can work two ways. I’ve had good interaction that’s left me with such confidence in the organisations that I’ve written great things about them. Sometimes though, it can all go horribly wrong, as an episode last week showed…
An email landed in my spam folder selling a fleet tracking service. As both the industries I write for have fleets in their thousands, I thought I’d ask for more information to share with you.
I wasn’t able to reply to the email because my Internet Service Provider had seen it as a threat, so I visited the company’s website. It turned out to be one of those I was berating last week but it did redeem itself by offering a ‘chat with an advisor’.
I explained very briefly about the email, that I was never going to be a customer but that a story shared with Cleanzine’s 100,000-plus readers could attract customers if my details could be passed to the marketing department so they could send me some information.
“Amy left the conversation” (without comment). I was asked for feedback on that conversation. I hesitated. “Amy returned to the conversation”. She asked me to fill in my details (I’d already given them) and said someone would contact me with pricing and further information. My response?
“You’ve not read what I’ve written, have you?”
Needless to say, my subsequent feedback wasn’t complimentary – and the company won’t be getting a write-up in Cleanzine either…
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This Week's News
To facilitate safe and speedy flood clean-up, the Institute of Inspection, Cleaning & Restoration Certification (IICRC) offers its top tips for reducing property damage and limiting health risks once the water has settled.
With self-certification to be extended to 14 days, the Faculty and Society of Occupational Medicine discuss the benefits of the current 7-day system for patients and employees.
Nairobi is a magnificent city which every Kenyan anticipates to tour, but the pungent smell from burst sewers, stagnant water and uncollected garbage is turning the once green city in the sun into one huge garbage site." writes Enock Mukila in 'citizen journalism' publication The Standard Digital News.
Proandre's new Nebu Nebulizer range is a cold aromatisation system that converts concentrated fragrance essence (without the use of gas) in a dry cloud of aromatic micro-particles - so light that they are able to stay in space longer than usual, travelling with the air - to provide a full and homogeneous aromatisation at very little cost financially.
Ideal for use in stores, shopping malls, hotels, fitness centres, schools, health centres, theatres, airports, casinos, public buildings, toilets cruise ships and the like, the unit can be left on continuously or programmed so it operates during, say, the facility's opening hours.
Incentive QAS, the specialist cleaning arm of leading independent facilities management company Incentive FM Group, has introduced the London Living Wage to a key workforce servicing one of its major clients. Higher wages are now being provided to those employees delivering a range of cleaning services to the City & Guilds Group, a leader in global skills development.
Most bin wash machines on the market today (including previous Morclean models) have three basic stages of filtration based on a micron level of fine mesh, using industry-standard gauze type filters.
Mitie is celebrating a ninth consecutive Gold Award from the Royal Society for the Prevention of Accidents. The award follows the recent confirmation of Gold Awards for three of Mitie's largest integrated facilities management contracts - Rolls-Royce, Lloyds Banking Group and the Cumbrian Collaboration.
For the past 60 years, the annual RoSPA Awards have been held to celebrate excellence in safety performance.
The Maintenance & Partsmaster Innovation Platform of global water, energy and maintenance solutions provider, NCH Europe, has launched Aqua-Sol, a new range of aqueous water based degreasers, designed for the industrial removal of grease, dirt and soil from machinery, parts, and food processing equipment.
The Water Management Society is running a two-day event on 28th and 29th June 2016 at the National Conference Centre, Birmingham, which will combine presentations with interactive workshops and will reveal intriguing insights into various water management disciplines.
There will be up-to-date information on current and new Government guidance and in addition, the afternoon workshops will allow all delegates to meet with the speakers to discuss current topics around water management and facilitate stimulating discussion.
Prochem Europe tells us that its recently launched new-technology B230 Fresh Breeze Odour Neutraliser concentrate, enhanced with a winning fresh 'ocean breeze' eco fragrance, is proving popular.
TC Facilities Management is commemorating its 10th anniversary of its partnership with Remploy, the UK's leading provider of disability employment, by aiming to place its 1000th candidate with the organisation. The partnership has transformed the lives of many disabled people supported into employment and who contribute to delivering a great service to clients each and every day.
A recycling company in Nantwich has been fined after a 24-year-old worker was seriously injured when he was dragged into machinery. Chester Crown Court heard how a worker for Nick Brookes Recycling was dragged into the unguarded conveyor resulting in his right arm having to be amputated up to his shoulder.
An investigation by the Health & Safety Executive into the incident which occurred in August 2013 found that the conveyor belt was in extremely poor condition and access to the belt was possible as it was unguarded.
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Our weekly updated Hospital Hygiene features current developments and product solutions cleaning and hygiene industry manufacturers are coming up with. Read More.
Recent UK News
The British Cleaning Council has published a survey examining changes in the UK cleaning industry over a 6 year period up to 2014. The study looks in detail at a number of key industry areas like; employment, wages, demographics and company turnover.
This remarkable rise goes some way to showing how, despite the squeeze on disposable income during the recession, having a cleaner is no longer regarded a luxury, as millions more see it as a way to free up their spare time for the things they really love.
The cleaning industry will be out in force, showcasing its products and services.
The new facility has been designed to meet a growing demand for powdered detergent across the UK, and will initially handle 400,000 kilos of product per year, aiming to exceed the one million kilo mark by 2020.
Derby Crown Court heard how 39-year-old Matthew Lambert was refuelling his road sweeper at the yard of Leedale.
Although he admits "there is probably a limit to the number of people who want to sit and listen to the endless, often un-scriptable, stories we domestics have," I for one could listen all day.
Dear CSSA Members and Industry Colleagues,
We have been advised of the following by Philippa Rouse, Head of Illegal Migration, Identity Security & Enforcement from the Home Office's Immigration & Border Policy Directorate (IBPD): The Immigration Bill 2015, which had been introduced in Parliament in September 2015, has now received Royal Assent and will be known as the Immigration Act 2016.
Monthind will take over responsibility for all Atkins Gregory staff, contracts and its headquarters in Cambridge, while the business will continue to trade as Atkins Gregory.
The granting of this Royal Warrant reflects Buckingham Palace's commitment to sustainable initiatives, including the use of ecological cleaning products.
Events & Exhibitions
Clean Buildings Expo
China Clean Expo 2020
Manchester Cleaning Show
Budapest Cleaning Show
Loo of the Year Awards