Cleanzine: your weekly cleaning and hygiene industry newsletter 25th July 2013 Issue no. 584
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 International News
Products Contractor ended up biting off more than it could chew When the State of Alaska put 10 of its cleaning contracts out to tender, JJG clearly impressed the decision-makers and was awarded eight of them - only to hand back three because it didn't have the resources to service all eight.
IFMA releases realigned Certified Facility Manager credential with two new competency areas The International Facility Management Association has released a revised CFM Exam based on an updated and realigned framework for its flagship credential, the Certified Facility Manager. The updated CFM Exam accounts for the most recent Global Job Task Force Analysis which highlighted two new competency areas - emergency preparedness and business continuity and environmental stewardship and sustainability - bringing the total to 11. Violetta: a small pressure washer that offers high performance
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Welcome to the
Cleanzine - the original Cleaning & Hygiene industry e-news Read by industry professionals in 148 countries worldwide! In last week’s Leader for Cleanzine’s sister publication KBzine, I said I was saddened to hear about postie Graham Bennett, who had died while delivering letters in the unusually high temperatures we’re experiencing. I said I felt for delivery people tasked with humping heavy loads around and suggested that customers give them some leeway if the weather causes delays, and that the offer of a cold drink would be nice and may even turn out to be a lifesaver… My words came back to bite me on the backside this week (as we say in the UK) when – having persuaded my 85 year old mother that a Sainsbury’s superstore shop was a bad idea in this heat and that we should try an Asda home delivery instead – I downed tools to be at mum’s to await the delivery, scheduled for between 11.00 and 13.00. At 13.05 I called customer services to ask where it was, only to be told that according to terms & conditions, delivery may be up to an hour later than specified (well why not say 11.00 – 14.00 then so people can plan ahead? And I’ve yet to find this clause anywhere on the website)! The offer of free delivery next time naturally prompted the response that we wouldn’t be using such an unreliable service again; customer services couldn’t do more so we asked to speak to a manager, whose call some time later revealed that a van had broken down that morning and that the spare was having trouble catching up time-wise; we were now third or fourth in the queue and could expect delivery by 15.00-ish. She offered to cancel the entire order, which we’d spent a good hour placing, and by now had waited more than three hours for, which as you can imagine made our blood boil! Asda had everyone’s phone numbers so why on earth didn’t it phone those likely to be affected, warn us all that there might be a hitch and offer an alternative slot for those unable to wait in beyond the specified time? Communication is key when things go wrong. Get it right and you can keep customers onside – don’t bother and they’ll take their business to suppliers that make them feel valued.
Yours,
   This Week's News
Daring to Dream Even Bigger in 2014... China Clean Expo
ISS contracts extended at Renault and Nissan in the UK, Switzerland and Belgium Since 2004, ISS Integrated Solutions has provided integrated total facilities management services at the Renault UK and Nissan GB HQ and the company has just announced that the contract will continue for two more years. The contract was awarded as part of a global tender which also saw ISS retain contracts in Switzerland and Belgium, where services were extended. ISSA joins Coalition for Fair Effective Tax Rates ISSA has joined the Coalition for Fair Effective Tax Rates as a steering committee member to allow the association to take a more active role in representing the interests of all members in the ongoing debate about tax policy in the US.
Disposables UK opens new state-of-the-art site
Disposables UK, which manufactures and distributes paper disposables and associated cleaning and hygiene products for the 'away from home market', officially opened the doors to its new site for the first time last Friday. Figuring out just why a floor is slippery As slip-and-fall accidents are of heightened concern today, cleaning professionals must take added measures to ensure that the floors they maintain are safe and slip-resistant.
However, sometimes it's difficult to figure out exactly why a floor may be slippery - which is why the following article, 'Powr-Flite's Floor Care Troubleshooter' is likely to prove useful, as it addresses some of these issues-including why floors may be slippery right after refinishing-along with possible solutions. High speed hand dryers don't have to be excessively noisy, argues Airdri Hand drying system provider Airdri welcomes new research issued this week by Goldsmiths, University of London, warning about the risks of loud noise from high speed dryers.
"Architects and planners need to think about a range of social issues when specifying equipment, including noise and size of equipment for more accessible access," warns Trudi Osborne, Marketing Communications Manager of Airdri. Top franchising manager switches career path to take on Chemex franchise
Previously, Andrew was a regional manager with Dyno-Rod, supporting 20 franchisees. Before that he was engaged by Chem-Dry in a national marketing role.
Very unpleasant odours in and around rubbish bins, waste tips and sewage farms can be successfully managed with Greyland's Cherry Deodorising Fluid. In bulk 5L containers, you won't get the pip! The Cleanzine Archive Search We keep an extensive archive of news stories and product information that have featured in past issues of The Cleanzine. If you would like to run a search of the The Cleanzine web site using the search tool below please just go ahead by entering in the name of the person, product or company or any other key words that you are looking for. How to contact us at The Cleanzine:
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Our weekly updated Hospital Hygiene features current developments and product solutions cleaning and hygiene industry manufacturers are coming up with. Read More. Recent UK News
Mary de Cobos of leading independent cleaning consultancy, Futureclean Assured Systems, writes:
In response to your article on Denise Foster of the Association of Healthcare Cleaning Professionals, as consultants in cleaning systems, we would like to say the following: Street cleaners search waste for precious metals
Employers urged to take extra care of young people starting Summer jobs Workers are far more likely to be injured in workplace accidents during the first few months of a new job than at any other time says the British Safety Council. With the holiday season approaching, employers are urged to pay extra attention to the health & safety of young people hired for temporary, Summer work. Gala dinner farewell for Jangro's Chairman
White Cross Bay says Cleanall, can clean all its premises again this year
Changing places at Loo of the Year Awards
Top compliance accreditation for ServiceMaster Clean
Spectrum successfully completes industrial rope access cleaning at Tilbury Docks
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