* Cleanzine_logo_3a.jpgCleanzine: your weekly cleaning and hygiene industry newsletter 5th December 2013 Issue no. 602

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Bearing in mind just how much our supermarkets make each year I was rather disgruntled to learn this week that one of the UK’s ‘big five’ chains, Morrisons, is planning to save money by scrapping its regular store window cleaning services between December and February. Why is it always the cleaning budget that's cut when money's tight?

According to some reports, the decision-makers believe that customers won’t notice as it’s mostly going to be dark outside with little sunshine to show up any dust, smears and other dirt.

That may be so, but I wonder how much thought they’ve put into potential loss of profits, when the now redundant (and possibly income-less) local window cleaners who may be Morrisons customers, either can’t afford to shop, or simply decide to spend their money elsewhere because they’ve been cast aside – not to mention their family and friends who may support them by following suit.

Judging by comments in the forums, other customers tend to feel that this lack of pride in the cleaning probably mirrors a disregard of hygiene throughout the operation and are threatening to start visiting one of the other four large supermarkets, rather than shop in what’s likely to be a dirty facility! 

A spokesman for the chain also cited ‘health & safety’ as being a reason for the cuts, because the water that runs off windows can be a slip hazard in the Winter. I can’t help wondering though, why that’s never been a problem before…

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Yours,

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Jan Hobbs










This Week's News

Banking on better cleaning out of Principle!

* Standard-Chartered-Bank.jpgPrinciple Cleaning Services has been awarded the external and internal cleaning contract for Standard Chartered Bank's headquarters at 1 Basinghall Avenue, London. As part of the contract, Principle Cleaning staff will carry out daily office cleaning, general periodic tasks, window cleaning, washroom services, landscaping, waste management and pest control.
more


New Grout Shield cleans and restores old grout to look brand new

* Contractor-Pack.jpgThe New Grout Shield Restoration System is a revolutionary new way to clean and restore old grout, making any tiled area look brand new again. Grout Shield recolours and seals grout so that it is no longer porous and therefore protects it from future stains, mould and mildew, making it extremely easy to clean and maintain.
more


'uBin' - Best Recycled Plastic Product winner 2013

* ubins.jpgManufacturing engineer Will Hayes, through his own small company, has designed and manufactured the stylish uBin to encourage responsible recycling of rubbish in offices, schools, universities, hospitals and other typical working environments.
more


Free guide shows how to keep your workforce healthy

* cool-office.jpgA free guide to improving workplace wellbeing, with eight practical steps to help reduce staff absence and cross-infection, has been launched by specialist in cleaning & hygiene, Julius Rutherfoord.
more


Soapbox: Five things to do in 2014

A study into the financial performance and value of the UK's top 792 commercial cleaning companies highlights five things owners and directors must do in 2014.
more


Hospital Trust renews £3.3m contract with Norse

* Geoff-Tucker_Norse.jpgNorfolk & Norwich University Hospital Trust (NNUHT) has renewed its facilities management contracts with Norse Commercial Services. The three-year contract (with the option of a further two year extension) is worth over £1.1 million a year to the Norwich based FM provider.
more


Lonza offers multiple disinfecting options for combatting Norovirus in schools

Headquartered in Basel, Switzerland, Lonza's Hygiene and Preservation business offers a comprehensive line of highly effective disinfecting products for use by school janitorial and cleaning service personnel to combat Norovirus, a leading cause of serious stomach illnesses. Lonza disinfecting wipes, sprays and liquid disinfectants act quickly to eliminate Norovirus as well as other pathogenic bacteria and viruses on multiple surfaces ranging from school desks and stairwell handles to cafeteria tables and other high-touch areas.
more


Outsourcing cleaning can help 'bricks & mortar' retailers make significant cost savings

* Emprise-cleaner.jpgCommonsense tells us that cleanliness is a key driver of customer retention and an effective means of adding value in the retail sector. Now a new report from Emprise Services argues that retailers should use cleaning services strategically to enhance the customer experience and increase brand loyalty, whilst driving operational cost savings and efficiencies.
more


Firm focus on the future at British Cleaning Council Conference

* Conference-Packed-Hall.jpgThe British Cleaning Council Conference, which took place last week at the CBI Conference Centre, London, was based on the theme 'Future Proofing the Cleaning Industry'. Delegates were treated to a team of expert speakers giving presentations on future-related topics ranging from the environment to start-up technology to staff retention, while workshops enabled delegates to learn new skills to take back to their businesses.
more


Picketts Health to sell Zylast for Orbel hand sanitiser applicator

* orbel.jpgInnovative BioDefense (IBD), manufacturer of the Zylast line of broad-spectrum, persistent antimicrobial products, announced yesterday an exclusive relationship with Australian-based Picketts Health, to provide a modification of its proprietary lotion and antiseptic sanitiser for use in Picketts Health's patented Orbel hand sanitiser applicator.
more


2013 ISSA Best Customer Service award winners announced

ISSA, the worldwide cleaning industry association, has announced the 10 winners of the 2013 Best Customer Service Awards, selected for their exemplary customer contact at the show, by ISSA/Interclean North America 2013 exhibition visitors.
more


British Safety Council tops the class for IEMA environmental qualifications

* bsc-training.jpgThe British Safety Council, (which despite its name provides training and certification to anyone, anywhere in the world) has achieved the highest pass rate among UK and international providers of the Institute of Environmental Management & Assessment's Associate Certificate in Environmental Management.
more


Cleaning Products Europe 2014: book your place now!

Cleaning Products Europe 2014 is taking place at the Hilton Deansgate, Manchester, UK from 25th - 27th March and will consist of an interactive pre-conference workshop, two full days of high level presentations, insightful panel discussions and excellent networking opportunities. Discounted Early Bird tickets are available but the offer expires 20th December, so if you're planning to attend it's worth booking now.
more


Cleaning contractors, clients, and successful meetings

One of the problems contract cleaners often encounter is a lack of customer interaction. Usually, when a contract cleaner hears from the customer, it's due to a problem. Making matters worse, this lack of interaction also makes it easy for clients to move on to another vendor with a lower bid.

It is important for contract cleaning business owners to be conscious of customer communication and encourage feedback. When clients believe that the contractor cares about the facility's best interests, price becomes a secondary issue.
more


Take the Clean Up Cruelty pledge and help end product testing on animals

International campaigning organisation, Cruelty Free International, runs the international accredited scheme for companies that have ensured their entire production chain is free from animal tests.

The Leaping Bunny logo is awarded to companies that meet the criteria and can prove that their products have not been tested on animals... And the latest brand to be certified free from animal testing – and thus able to use the Leaping Bunny logo - is Soluclean.
more


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Hospital Hygiene

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Our weekly updated Hospital Hygiene features current developments and product solutions cleaning and hygiene industry manufacturers are coming up with. Read More.


Recent UK News

HSS Hire bolsters cleaning offer with purchase of Tecserv UK

HSS Hire Services Group, the UK's leading national supplier of tools, equipment and related services, has acquired Premiere FCM (TecServ), the specialist provider of maintenance services for cleaning machines, from Premiere Products Group.
more


Current cleaning services saved at Southampton General Hospital

* ward.jpg
Campaigners were delighted to hear this week that moves to cut cleaning services at Southampton's biggest hospital - Southampton General, have been dropped by contractor Medirest, which had planned to cut 48 hours worth of daily cleaning from the daily schedule.
more


WAMITAB becomes British Cleaning Council's 22nd member

* WAMITAB-at-RWM-show.jpg
The British Cleaning Council is pleased to welcome its 22nd member, The Waste Management Industry Training & Advisory Board, to the board. WAMITAB is an awarding organisation and charity that develops qualifications for those working in cleaning; street cleansing; facilities management; resource management and recycling and parking, from operative through to management level.
more


Oldham tissue firm fined over severed fingers

An Oldham-based tissue manufacturer has been fined for safety failings after an employee lost the tops of two fingers in machinery. Rose Tissues, which processes and prints kitchen roll and toilet tissue at its plant on Sefton Street in Hollinwood, was prosecuted by the Health & Safety Executive following the incident in May 2012.
more


Disposables UK ends year on a high with Business of the Year Award win

* Disposables-UK-win-award.jpg
Disposables UK has been crowned 'Business of the Year' at the 2013 Huddersfield Examiner Business Awards, following a hugely successful year for the family-run Meltham-based business.
more


Julius Rutherfoord adds Royal Botanic Gardens, Kew to bumper crop of contracts for 2013

* Kew-Palm_house.jpg
The Royal Botanic Gardens, Kew - London's only UNESCO World Heritage Site - has selected Julius Rutherfoord as the specialist cleaning contractor best suited to provide the standard of care required for this high profile and sensitive environment.
more


Pilot washing machine boosts independence for Chinese elders in Newcastle

* Mascot-House-residents.jpg
The independence of a community of Chinese elders in Newcastle who speak little or no English is being boosted through the development of an innovative single button washing machine.
more


Leonardo Foam Soap now clinically approved

* Leonardo-Soap-Dispenser-DSSA01.jpg
Leonardo Foam Soap has just received the BS EN 13727 rating which means it now meets the strict hand washing criteria for use in clinical areas.
more


Double win for LCC

* Norland.jpg
LCC Support Services is on another winning streak. The nationwide support services business has won the Supplier of the Year Award from Norland Services, for whom it is the main cleaning contractor. This achievement, which comes after working only two years for Norland, was selected from all its supply partners.
more


Soapbox: Are you taking advantage of all the support available to aid growth

* Barbara-Spiller.jpg
"Realise your growth potential," argues Barbara Spiller, GrowthAccelerator Business Development and Innovation Coach and Director of n.b. marketing - a marketing and business development consultancy that includes several companies operating in the UK and international cleaning & janitorial industry in its client list.
more


Europe's largest urban shopping centre scoops waste reduction and recycling award

* RWM_SFM_Award_Westfield.jpg
Westfield Stratford City, Europe's largest urban shopping centre, has won top honours at the 2013 Chartered Institution of Wastes Management (CIWM) Awards for Environmental Excellence, which recognise and reward good practice in sustainable waste and resource management.
more


Guy's and St. Thomas' NHS uses Skyguard to protect 600 lone working staff

* MySOS-Personal-Safety.jpg
Based in central London, Guy's and St. Thomas' NHS Foundation Trust comprises two of the largest hospitals in the UK, employing over 13,000 staff. In April 2011, the Trust took over responsibility for the provision of community services in Lambeth and Southwark.
more


Cresswell reaches a milestone 18!

* Cresswell_David-McLeod.jpg
Cresswell Office Services is celebrating the fantastic achievement of 18 years in the cleaning industry - a milestone birthday in the UK which is seen in young people as been 'the coming of age'.
more


Events & Exhibitions

Care Show London
24-25th April 2024
Excel
London

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Interclean Amsterdam
14-17th May 2024
Amsterdam
Website

Cleantex Africa
16-18th October 2024
Johannesburg
South Africa

Website

ISSA Pulire 2025
27-29th May 2025
Rho Fiera Milano
Italy

Website


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