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The US Janitorial Services Industry: a new report and forecast
A new report into the US janitorial services industry, from the Bharat Book Bureau, examines the huge and mature $52 billion US commercial janitorial services market that employs nearly 1 million people.
The report recognises that the business is very competitive, comprised of 765,000 mainly small operators, including 44,000 franchised outlets.
Competitors run the gamut from what it describes as ‘mom & pop’ cleaners, to giants such as ABM Industries with $2.4 billion in revenues and ServiceMaster Clean with $2.1 billion. This study traces the industry's size, growth, end-user segments, structure, factors affecting demand, and operating ratios - Receipts for 1987-2012 actual, 2013-2014 estimates, and 2018 forecasts.
Steady sales gains came to a halt in 2009 with the recession, property crash, rising office building construction and vacancy rates, and cutbacks in the frequency of cleaning by clients. Some customers even shifted to in-house cleaning. The industry has rebounded since 2011 but has been undergoing significant change. Worker turnover is still high, there's pressure to raise wages, franchise sellers are under fire for what are described as unscrupulous practices, consolidation is speeding up as the older generation of owners/managers retires, there is uncertainty over the effects of Obamacare, and ‘green cleaning’ and OSHA and ISO certification has become more important. However, cleaning contractors that are adept at specialised niches can still do well.
This report provides a complete analysis of: industry size and structure, competitors, major industry trends, franchising, office and industrial building vacancy rates, impact of the last recession, cleaning worker pay/turnover, outsourcing, and more. It includes highlights of the latest surveys by trade journals, as well as comments and outlooks by top competitors, trade groups and industry consultants. National, state and city ratios from Census Bureau, BLS, NAR, BSCAI and other surveys are included, as are in-depth profiles and rankings of all the top franchises and non-franchise competitors.
For a sample page and complete table of contents:
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6th November 2014