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ABCD Seminar 'Trading and Charging'
The Association of Building Cleaning Direct Service Providers has organised a seminar which explores the best ways for local authority cleaning service providers to maximise the income they receive from the services they provide.
It will be presented by renowned speaker on this subject - Andy Mudd, Principal Consultant - Association for Public Service Excellence. "Most service providers in the UK, where services are provided to the public sector are feeling the squeeze," says Patricia Wherton ABCD General Secretary.
"The current economic climate, along with the challenge of plans to cut back on certain areas of service, is making us think about becoming more commercial to save public services. There are also continuing challenges in specific areas where services such as educational contracts are being opened up to the general marketplace, creating growing demand and competition. This seminar will help delegates meet those challenges."
Of particular interest to local authority managers of services who have, or plan to have, a commercial remit, this seminar will enable delegates to consider the financial, legal and commercial implications for service delivery, the customer focus, and the attendant risks - all in one day.
The event programme and timings are as follows:
09.00 - 09.45: Register and welcome / tea, coffee and refreshments
09.45 - 10.00: ABCD Annual General Meeting
10.15 - 10.20: Why we must become more commercial to save public service
10.20 - 11.00: Strategic environmental analysis, PESTLE, SWOT
11.00: Financial session - Trading accounts/budget, Working for profit, Central costs and competitiveness
Break for coffee
12.00: Legal session - Framework for trading and charging and other legal issues
12.30: Commercial session - Assessing commercial potential, Ansoff's matrix, McKinsey Growth Pyramid, Porter's five forces
13.30: Lunch and a chance to meet the ABCD's supplier partners
14.30: Focusing on the customer: Kano analysis, Stakeholder analysis
15.15: Operational/Technical session - Resource analysis
16.00: Risk - Types of risk, Identifying risk, Analysing risk
16.30: Close and depart
The seminar, which costs £100.00 per delegate, will take place on Thursday 16th May 2013 at The Queen Hotel, City Road, Chester CH1 3AH (www.feathers.uk.com/premier-queen-hotel/) Places are limited - as are the exhibition stands which are low cost (just a handful are still available) so book your place now or find out more about the many benefits of joining the ABCD, by emailing Pat at : [email protected]
25th April 2013