Cleanzine: your weekly cleaning and hygiene industry newsletter 16th January 2025 Issue no. 1145
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Grosvenor retains and expands services across four key Unibail-Rodamco-Westfield destinations
Grosvenor Services has announced the retention of its facilities management contract at Europe's largest shopping centre, Westfield London, marking a significant achievement in its long-standing partnership with Unibail-Rodamco-Westfield (URW).
Grosvenor has also successfully expanded this relationship with three additional shopping centres to provide comprehensive cleaning, facilities management and environmental services. This multi-million partnership includes three new locations: Westfield Stratford City, along with Centrale & Whitgift in Croydon.
Originally awarded in 2016, the URW contract exemplifies Grosvenor's commitment to service excellence, aligning with URW's high standards to ensure an exceptional experience for everyone visiting/working in the facilities. This five-year extension, which began on 1st November, takes full advantage of Grosvenor's extensive experience managing high-footfall, complex retail environments while tailoring services to the unique retail and hospitality requirements of each site.
"We are delighted to continue and extend our partnership with Grosvenor Services,” says Katie Wyle, head of shopping management at Unibail-Rodamco-Westfield. “Its commitment to excellence in facilities management plays a vital role in creating a seamless, welcoming and high-quality environment across our destinations, benefiting both our visitors and retailers.”
Bernard McCauley, group managing director of Grosvenor Services says: "We are proud of our long-standing relationship with Westfield as a trusted partner of choice for over eight years. We are delighted to extend this partnership, and we look forward to working with URW over the next five years to ensure the highest standards, bespoke service and excellent guest experience.
“This relationship is testament to the hard work and dedication of our talented team, who fully embrace our vision, and the values and goals of URW."
Established in 1959, family-owned Grosvenor Services has an ethos that prioritises people. Operating across the UK, Ireland and the US, it employs over 4,500 staff, with a strong emphasis on their training and development.
5th December 2024