Cleanzine: your weekly cleaning and hygiene industry newsletter 12th December 2024 Issue no. 1142
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Work just got harder for Carlisle!
After five years of delivering Soft FM services for Arriva Rail London, which operates the London Overground on behalf of Transport for London (TfL), Carlisle Support Services has secured an additional contract to provide Hard FM services across the stations managed by the operator.
In addition to Soft FM services, Carlisle will now provide both planned preventative maintenance, reactive maintenance and station improvements across various disciplines, including but not limited to electrical, mechanical and fabric services.
As part of the contract mobilisation, Carlisle has introduced new technologies and systems that integrate efficiently with the existing operational support team to help streamline operations. Carlisle has integrated the required Computer Aided Facilities Management System to allow engineers to effectively monitor and maintain various assets across the network.
In support of the operation, Carlisle acquired a new office in Hackney Wick to provide a base of operations for its 18 network engineers and support staff required to deliver services.
"The introduction of Hard FM services into the business has been a successful operation, showing the key determination of our teams to diversify our portfolio and provide a high-quality service to our current customers,” explains Richard Jenkins, managing director for Carlisle's cleaning & facilities division.
“Our growing service offering aims to streamline operations and provide greater value for our clients, positioning Carlisle as a one-stop solution for all facilities management needs."
Paul Evans, the company’s CEO, adds:
"The diversification of our cleaning business into Hard FM is pivotal to establishing Carlisle Support Services as a leading facilities management provider within the industry. I am proud of the work that Richard and his team are completing to further our service offering to our current customers and deliver unrivalled value."
Steve Moran, head infrastructure projects & facilities management at Arriva Rail London, says of the growing partnership:
"By using innovative technology and a solutions-focused approach, Carlisle's shift to managing hard facilities for Arriva Rail London provides us with reliable and cost-effective services for both scheduled upkeep and urgent repairs, aligned with our core business goals. We are excited to shape the future of facilities management delivery on the London Overground."
www.carlislesupportservices.com
14th November 2024