*Cleanzine-logo-10a.jpgCleanzine: your weekly cleaning and hygiene industry newsletter 13th February 2025 Issue no. 1149

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‘A stitch in time saves nine’ was the phrase that sprang to mind when I heard about the case earlier this month of a man who’d successfully sued British Airways to the tune of around £4 million, for brain damage sustained when he slipped on a puddle of spilled Baileys liqueur at Heathrow Airport. That he’d been hurrying to the boarding gate for his flight to Zurich, carrying a tray containing several coffees, (rather than taking more care) saved BA around £1million but that’s not really the point, is it? Had the spillage been dealt with immediately, and had proper signage alerting the public to the hazard been put in place as soon as the spillage occurred, any coffee the man could have slipped on would likely have been his own. 
  
Yes there will have been insurance in place to cover incidents such as this, but any payouts have to come from somewhere, resulting in ever-rising premiums for everyone, everywhere, who has to insure anything. And it’s certainly not just about the money. The incident occurred in 2017 – that’s seven years of worry for those involved in the case, who have, in some way, had it hanging over their heads all that time. Consider, too, the time and cost of the work involved in fighting the case, along with the cost of legal advice and representation… which are really costs for the rest of us in terms of higher ticket prices. These will put air travel out of the reach of some, meaning lost profits for the airline industry and less money being spent by tourists in the destinations to which they might otherwise have flown. 
  
If you ever need a reminder of how important it is to stay on top of the cleaning, and - if you’re in the business of hiring - to hire not on the cheapest quote but instead on the best service from properly trained staff offering the potential for real teamwork, then this is it. 
  
One final thought… What about whoever spilled the Baileys in the first place? If they realised they’d spilled it, didn’t they have a duty of care to notify someone who could make the area safe? As I’ve said many times previously, we all need to take responsibility for our surroundings and ensure that we leave everything as we’d like to find it. And if we can’t deal with something ourselves, we should be alerting those trained to deal with it on our behalf, rather than just leaving things to chance.
 

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Yours,

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Jan Hobbs

18th July 2024




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