Cleanzine: your weekly cleaning and hygiene industry newsletter 17th October 2024 Issue no. 1134
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OCS stays on track
OCS's partnership with South Western Railway has clearly not hit the buffers. Following a contract renewal, the facilities management company remains dedicated to delivering exceptional services that enhance the travel experience for SWR's passengers.
The contract renewal with SWR is grounded in three fundamental drivers:
Transparency and Delivery: OCS has consistently demonstrated transparency in its operations, ensuring that SWR receives accurate and timely information. Despite general resourcing challenges, it has remained steadfast in its commitment to delivering exceptional services.
Collaboration: OCS recognises the importance of collaboration in achieving shared goals. By working closely with SWR, it has fostered a strong partnership that benefits both parties.
Innovation: OCS thrives on innovation. It continuously seeks new ways to enhance efficiency, effectiveness and sustainability. Its innovative solutions have positively impacted SWR's operations.
Addressing Challenges:
Since the pandemic, many industries have faced the challenge of maintaining a sustained workforce. OCS has strategically addressed this, resulting in transformative outcomes. Over the past three years, it has diligently built a stable and reliable workforce for SWR. Its consistent efforts in recruitment and training have contributed to a motivated team that ensures smooth operations.
The teams exceptional cleaning has also aided in maintaining SWR's fleet standards. The trains offer a welcoming environment and passengers can travel comfortably, knowing that cleanliness is a top priority.
Digital Transformation:
As a testament to its commitment, OCS has revolutionised data/performance tracking on-site. It transitioned from manual paper-based processes to a sophisticated App that captures real-time information visualised on PowerBi. This digital transformation has streamlined operations and improved efficiency.
OCS also digitised 99% of the contract's inspection, checklists and training records. This proactive approach ensures compliance and quality control.
Sustainability Initiatives:
OCS remains committed to environmental stewardship. To reduce carbon footprint, it introduced a chemical-free cleaning solution produced on-site. By minimising product transportation costs and promoting eco-friendly practices, this contributes to a greener future.
"As we renew our partnership with OCS, we remain committed to delivering exceptional service to our passengers," says Charlie Hatcher - head of train presentation, South Western Railway. "OCS's dedication to transparency, collaboration and innovation aligns perfectly with our vision for an improved travel experience."
Operating over 1,500 services each weekday across the network, SWR employs more than 5,000 and provides commuter inter-urban, regional and long distance services to passengers in South West London and southern counties of England and Island Line services on the Isle of Wight. It also provides connectivity to the ports and airports in the region.
As well as commuters and business travellers, SWR transports leisure travellers across the region, to many tourist and heritage sites, and the numerous major sporting and social events that take place along the network each year.
Richard Marshall - sector managing director transport, OCS UK & Ireland, says:
"I'm very proud that OCS's working relationship with SWR is to continue. Our investment in innovative equipment and technological solutions, together with our commitments to ESG, are supporting SWR with their strategic objectives. Our team, which delivers exceptional services every day in challenging circumstances, is a source of huge pride."
www.ocs.com | www.southwesternrailway.com
4th July 2024