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AI and the future of facility services: new white paper from ISS
ISS has released a pioneering white paper that delves into the transformative potential of Artificial Intelligence in facilities services.
‘Rising Above the Noise: What Artificial Intelligence Means for the Built Office Environment’ is authored by distinguished AI scientist Inma Martinez and it provides actionable insights for deploying AI in the built office environment; elevating human potential and reshaping the future of workplaces.
At the heart of ISS lies a core belief: People make Places. The white paper serves as a testament to ISS's commitment to innovation, exploring the dynamic intersection of human ingenuity and emerging technologies. It thoughtfully examines key components of a workplace, including:
* Building sustainability
* Workplace experience
* Talent attraction and retention, and
* Information security
Each chapter culminates in key takeaways, offering a strategic roadmap for intertwining AI with core operations.
"The built office environment is about to enter an exponential era of AI-driven products and services that will transform how we address the challenges ahead,” comments Inma on the transformational role AI will play in the built environment.
“This includes in sustainability & energy management, designing responsive, adaptable and scalable integrated services, and, perhaps most critically, in enabling a decentralised data architecture that allows for further optimisations."
Her experience as a technology pioneer, meant that Inma was a welcome participant at the UK's recent AI Safety Summit, hosted at Bletchley Park. Her credentials include groundbreaking work with Cambridge University and Trinity College Dublin, where she pioneered the first real-time AI recommendation system for the mobile internet. Recognised worldwide for her expertise, she currently serves as chair of the Multi-stakeholder Expert Group and co-chair of the Steering Committee at the Global Partnership on Artificial Intelligence (GPAI), a G7 and G20 global agency.
Commenting on the release of the white paper, Leanne Lynch, CIO of ISS UK & Ireland states: "This exploration of AI aligns with our ambition to harmonise human ingenuity with technological advancements, especially within sectors like food and energy. It's an exciting journey that promises enhanced operational` efficacy and a greater impact on the communities and clients we serve."
16th November 2023