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Sitemark benchmarking helps users deliver superb services
2022 finds us transitioning into uncharted territory, 'the new normal' presenting businesses with a myriad of unseasoned hurdles. The situation caused by the impact of 'post-Brexit / post-Covid-19' has propelled management teams towards an overhaul of working practices. In addition to an unprecedented labour exodus, many cleaning service providers are struggling to deliver the service levels demanded of them.
In 2005, the cleaning industry saw the emergence of i-Clean Systems consultancy services. Over the years, the company has diversified into independent benchmarking of all aspects of facilities management service delivery and, to date, almost 700 organisations have benefited from Sitemark's ongoing, collaborative and unbiased expertise.
They include a raft of blue-chip clients and cover many of the most iconic commercial sites in the UK, who have used their best practice benchmarking to measure the efficiency and effectiveness of their cleaning, and wider FM, performance.
Whilst traditional benchmarking tends to focus on the 'hard' numbers: productivity, costs and audit results, Sitemark soon realised that the 'hardest to measure' elements, e.g., human resources, are the ones that can have the greatest impact on cleaning productivity, where staff engagement, innovation and vision may often, misguidedly, be overlooked. By considering all aspects of operational delivery and by measuring both inputs and outputs of such a wide range of sites, Sitemark has developed a unique process that can measure the impact of each of these elements of service delivery.
Sitemark has now benchmarked more than 10,000 commercial buildings across the UK - and, whilst this allows for like for like comparisons on similar commercial estates and between similar organisations, the key benefit of such a wide scope of sites is that it allows different sectors to learn from each other.
Whilst one-off benchmarking will identify the easy quick wins, it is the ongoing process of incremental improvements that truly represents 'best practice'.
Given the innovative nature of the cleaning sector, the increasing use of data-driven service levels and the adoption of the latest robotic options in the market, each benchmark review identifies new opportunities to improve efficiency. Such processes are equally beneficial for end-users, to manage an in-house team or contracted services; or for service providers to demonstrate best practice delivery to their clients.
To understand how efficient and effective your cleaning service really is, contact Sitemark’s Mike Boxall for an independent benchmark review now.
3rd March 2022