Cleanzine: your weekly cleaning and hygiene industry newsletter 16th March 2023 Issue no. 1056
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Covid-19 Airline Protocol Tool Powered by ATPCO
In a world where changing health & safety information is more important than ever before, CheapOair has announced several enhancements to its initiative to increase customers' confidence in making travel decisions.
Customers will be able to view up to date Covid-19 safety and cleaning protocols for individual airlines through a mobile application. This feature is a collaboration with long-time strategic partner ATPCO, which has partnered with hundreds of airlines to create a comprehensive and standardised list of safety regulations.
"We continuously strive to empower our customers with important information to help make smart, informed travel decisions," remarks Sam S. Jain, founder and CEO of Fareportal, owner of CheapOair and OneTravel. “Due to the Coronavirus pandemic, airlines have implemented a variety of safety and flexible travel policies to give customers confidence when traveling.”
The new feature, powered by ATPCO's Routehappy Rich Content, is presented in an accessible UX design that offers simple yet comprehensive image and text-based airline-specific information. Customers will be able to book their flights with full knowledge of the steps being taken to better ensure their safety.
Maeve Tintle, lead channel retailing at ATPCO, explains: "Flight shoppers need reassurance during these times of uncertainly about what measures airlines are taking to protect them when they fly; our Reassurance UPAs (Universal Product Attributes) give customers key insights into safety protocols airlines' are taking.
“Fareportal has been an agile partner with ATPCO for years and this integration is a big win for their customers."
This addition is the latest in a series of consumer-friendly changes CheapOair has begun offering in the wake of the pandemic.
Nipun Joshi, head of product at Fareportal, adds: "With the launch of the safety feature on the CheapOair website and mobile apps, customers can now easily check each airline's safety procedures including enhanced cleaning protocols, HEPA filters, facial coverings and seating arrangements.
“We also provide customers with the latest flexible change and cancellation policies, so that customers can have complete peace of mind when they book their next trip."
29th October 2020