Cleanzine: your weekly cleaning and hygiene industry newsletter 1st June 2023 Issue no. 1067
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Mitie wins Ahlsell contract in Norway
Mitie has secured a facilities management and property services contract with Ahlsell - a leading supplier of materials to the Nordic FM, plumbing, ventilation, electrical, tools and personal protective equipment market - to manage and maintain all its store locations in Norway.
The contract is the most valuable to be secured by Mitie's dedicated Norway team to date.
Mitie's responsibilities will include cleaning, waste management, mail services, security, snow clearance and maintenance services as well as providing catering services for meetings. Mitie will partner with Ahlsell in supporting its overarching property management strategy.
The five-year project covers 47 sites across Norway and will be the first Norwegian client to adopt Mitie's gatekeeper model. This means Mitie's team will take on full responsibility for property management, leaving the stores' own teams free to focus on core business. The service will be backed by a dedicated helpdesk solution which will simplify processes.
Channelling all property and facilities requirements through the helpdesk, Mitie will provide data and insight which will enable further service efficiencies and enhanced management information to be realised.
Previously, each of the 47 sites managed its own services. This is the first time Ahlsell has outsourced these services which is testament to the strength of Mitie's business and its robust culture. It also demonstrates Mitie establishing itself as a major player in the Norwegian FM market.
"This contract with Ahlsell demonstrates the increasing strength of our business in Norway," says Andrew Smart, Mitie's group head of occupier services and international.
"We piloted this model initially, implementing our innovative helpdesk solution to provide Ahlsell with immediate access to operational and performance data. As a result, we are now supporting Ahlsell's full FM requirements and its whole estate. We are excited by this win and look forward to developing our relationship with Ahlsell and helping it define its efficiencies and growth."
Tor Yngve Melbye administration manager for Ahlsell, which employs around 1,000 people across Norway, says of the move:
"We want to work more strategically, get a better overview of the stores' needs and reduce the number of suppliers in the area. We also see that the partnership with Mitie will result in enhanced retail quality and give us more time to focus on our core business and sales that will help us to reach our growth plans."
5th July 2018