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ISS to deliver facilities services to Deutsche Telekom
Starting July 2019, ISS will deliver integrated facility services to Deutsche Telekom at approximately 9,000 sites across Germany until 2029. Once fully operational, the partnership will become the largest contract within the ISS Group and it will cover several thousand buildings, antennae, towers, masts and other technical assets.
More than 6,000 employees will be working on the new contract, which, once fully operational, will amount to approximately 4% of 2016 Group revenue.
"This is the single-biggest contract in ISS' history, and we are very proud of the trust Deutsche Telekom shows us with this contract," says ISS Group CEO Jeff Gravenhorst.
"This is an excellent example of an outcome-based partnership, where we will work closely with our customer to ensure a reliable, transparent and high-quality service setup. Together, we will drive innovation and bring ISS' entire suite of value-creating concepts to life."
Services will include property services, including a significant technical services component; cleaning services; support services; facility management; as well as capital project support. ISS will implement well-tested concepts such as [email protected], a facility management system providing transparent data on facilities and workflows, and [email protected], a user-centric framework created to ensure value to end-users on their daily workplace journey.
ISS will also use the latest sensor technology and other IoT-solutions to gather information about usage of the facilities and the status of technical equipment and occupancy intelligence to further optimise building efficiency and end-user experience.
Jacob Götzsche, Regional CEO of Central Europe, says:
"This is a real game-changer for ISS Germany, more than doubling the country revenue. Being able to enter into a partnership of this size owes much to our dedicated people in Germany under the skilled management of ISS Germany's CEO Alexander Granderath, as well as the backing from our global organisation and the sharing of volumes, concepts and talents across the ISS world."
The contract will start July 2019, but given the size of Deutsche Telekom's portfolio, ISS will incur significant transition and migration costs, starting Q4 2017. The scale and nature of these costs, which reflect the required transformation of service delivery, are fully covered in the pricing model over the term of the contract.
Deutsche Telekom is one of the world's leading integrated telecommunications companies, with some 165 million mobile customers, 28,5 million fixed-network lines, and 18,5 million broadband lines. Present in more than 50 countries with some 218,300 employees throughout the world, Deutsche Telekom generated revenue of 73,1 billion Euros in the 2016 financial year, about 66% of it outside Germany.
9th November 2017