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Danish Ministry of Defence and ISS form Denmark's largest public FM partnership
Yesterday, the Danish Defence Estates and Infrastructure Organisation (DDEIO) and ISS entered into a six-year facilities management partnership agreement, with the option to extend for up to three years.
The agreement has a total contract value of approximately DKK 3 billion and comprises nine service areas (cleaning, catering, outdoor maintenance, waste management, technical services, support services, as well as servicing shooting and exercise areas and firefighting services) at more than 500 sites in Denmark.
Under the partnership, ISS will deliver an integrated facility services solution at more than 500 sites at Defence Command Denmark, the Danish Emergency Management Agency and the Danish Home Guard, from 1st February 2018.
The agreement constitutes Denmark's largest ever public FM agreement under one contract.
ISS has provided services for Defence Command Denmark in Western Denmark since 2014 and can draw on experience from that partnership for the new agreement, in which ISS welcomes 400 new colleagues.
"We are looking forward to a partnership that ensures a good balance between quality and price," says Hans J. Høyer, CEO of the Danish Defence Estates and Infrastructure Organisation. "It is the first time we offer facility management in one single contract for all sites in the country, and this will ensure that all employees in entities under the Ministry of Defence will experience a consistent level of service at all locations.
"At the same time, the six-year contract period will also allow for good continuity in the service delivery. A new element is that this agreement is designed as a partnership agreement, which focuses on our and the supplier's mutual interests in finding good, innovative solutions that ensure user satisfaction whilst achieving our purpose as effectively as possible."
Flemming Bendt, CEO of ISS Denmark, says:
"We are grateful and proud that the DDEIO has chosen to enter into a partnership with us. At the heart of the agreement is the partnership idea, where through our services we will ensure the best possible conditions for employees and guests at Defence Command Denmark, the Danish Emergency Management Agency and the Danish Home Guard, ensuring Denmark's safety.
"I would therefore also like to acknowledge that DDEIO with this agreement is at the forefront of the potential for outsourcing public tasks based on partnerships and common objectives."
2nd November 2017