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Cleanzine - the original Cleaning & Hygiene industry e-news
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Figures released today show that UK unemployment has reached 2.62 million and the Governor of the Bank of England has again cut the UK growth forecast. The UK is not alone though as many countries - and particularly those in mainland Europe - are in a similar (and in some cases far worse) situation.
Those of us who have jobs or run businesses should be doing all we can to ensure that our competition doesn't steal our work from us. And of course cleaning contractors are having to pull out all the stops, as when businesses close down, the cleaning isn't required anymore so greater numbers of contractors are chasing fewer contracts.
Reputation - always important - becomes even more valuable. This is something that takes a long time to build up, yet it can be destroyed incredibly quickly - and even more so in these days of social media.
In this week's news, under the heading: 'Customers are shouting, but is anybody listening?' we report on the results of a survey into customer complaints, what companies do about them and the damage social media can do to an organisation's reputation. The survey reveals that while the majority of British consumers will complain about poor service, almost half believe that their complaints fall on deaf ears.
17th November 2011