Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
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Housing and care provider appoints eight contractors
Housing and care provider Midland Heart has selected eight contractors to take forward its Environmental Services.
The £6m, three-year agreement with the potential to be extended for an additional two years will be serviced by contractors such as John O'Connor and Oakleaf who'll be responsible for internal cleaning of shared areas within properties, and Pinnacle, TLC and Greenscape who will be responsible for maintaining shared gardens and open spaces.
In addition Central Cleaning Services, SJ Windows and Aim Higher have also been appointed to ensure external windows are cleaned on a regular basis.
"We're excited to be delivering a brand new environmental services contract to our customers," explains Neil Whittenbury Head of Neighbourhoods for Midland Heart. "Customer involvement was a key part of our procurement process. When asked, our customers told us they wanted local contractors providing local services. We listened to our customers and newly appointed contractors are now made up of local businesses, small social enterprises, family run businesses and larger national organisations. We're proud to be giving back to the local economy."
Midland Heart customers are making sure that the new services on offer are of the highest quality by signing up as volunteer 'inspectors'. They are inspecting the work to make sure it is to a high standard. James Brennan, a customer inspector explains: "l wanted to get involved as a customer inspector as l have pride in the area where l live and in keeping my own estate clean and tidy. I feel I could make a difference and ensure the services being delivered to customers is of a high standard."
Midland Heart is one of the top 10 housing and care organisations based in the UK. Its
work involves; supporting those who need help to live independently, assisting in regenerating communities and helping an individual to discover their own abilities just as much as it involves providing and maintaining homes for more than 70,000 people with maximum customer involvement.
The organisation owns and manages more than 32,000 homes and invests some £100 million each year in local neighbourhoods.
T: 0845 850 1020 ext 6157
E: [email protected]
W: www.midlandheart.org.uk
20th December 2012