Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
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Keeping on the right side of clients
Increasingly it has become a commercial imperative that employers of cleaners, security and maintenance staff have a cost-effective method of keeping track of their remote workforce in place. Missed or late visits jeopardise client relationships and, understandably given the prevailing difficult trading climate, it is now commonplace that clients insist upon independent verification of visits.
To keep on the right side of clients and gain an edge on competitors, employers of remote workforces have therefore turned to electronic monitoring with Panztel, the international group with a large UK based operation in Cwmbran, now a market leader in the management control of remote workers.
Over the last 30 years we have seen an inexorable rise in the outsourcing of job functions that larger employers once undertook inhouse using their own staff such as cleaning, landscaping, security, property maintenance and building engineering services. This trend has led to the emergence of multi-service providers and facility management companies.
The two key issues these companies face today is the need to provide electronic proof of service provision to their clients, for example actual evidence of time spent at a client's premises cleaning, whilst reducing the colossal task of hundreds or even thousands of remote workers completing paper time sheets every week. With Panztel's popular eziTracker system, supervisors of remote workers can confirm that both site visits and work shifts have been completed as scheduled.
Explaining how eziTracker works, Jonathan Hudson, Managing Director of Panztel, says: "Staff simply have to dial a free-phone telephone number using a fixed line phone and key in their unique PIN and eziTracker automatically captures the employee ID, site ID and attendance hours. Data can be accessed online by authorised managers in real time, at any hour, every day of the year. By alerting supervisors to staff 'no shows' eziTracker enables management to respond immediately to any potential breakdown in services.
"As eziTracker monitoring enables automated matching and verification, it also removes the need for manual processing of timesheets. This alone means a massive reduction in the administrative burden of paper time sheets, resulting in major savings in payroll processing."
Established in 1998, the Panztel Group has separate trading companies in each of its key geographical markets: Australia, New Zealand and the UK. All the companies supply and support the same key branded services: eziTracker, eziTracker hm and Loneworker Companion. Local authorities currently make up the biggest sector of registered users of Panztel services.
T: 0845 453 4156
W: www.panztel.com
26th July 2012