Cleanzine: your weekly cleaning and hygiene industry newsletter 11th April 2024 Issue no. 1109

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Industry first for ServiceMaster Clean

Disaster restoration expert, ServiceMaster Clean, is pleased to announce that Christopher Friend based in East Kilbride, Scotland, has become the youngest individual, at 17, to be awarded British Damage Management Association technician status.

ServiceMaster Clean specialises in disaster restoration services alongside commercial cleaning expertise. 

Its Restoration Response service guarantees fast response within a few hours of an emergency starting, to put the property back to pre-damage condition. Registration is free, so that if an unexpected emergency such as water, flood, fire and smoke or malicious damage to buildings occurs then help can be quickly provided.

Customers registered to the scheme are guaranteed on-site service within 2-4 hours of an emergency.

Securing British Damage Management Association technician status means ServiceMaster Clean's insurance restoration work is carried out to the highest professional standards of care and codes of practice, underpinned by technical and corporate training. The company retains its position as having the highest number of BDMA qualified technicians in its sector.

Christopher Friend has worked in the commercial cleaning and disaster restoration sector for a year and a half, following in the footsteps of his mother and father, Jennifer and Sid Friend and his grandfather, William Friend before that. The family team provide ServiceMaster Clean's range of specialist services in central Scotland, covering East Kilbride, Clydesdale and East Lothian.

The work involves restoration of buildings affected by water or fire or malicious damage and liaising with both the customer and the insurance industry.

Christopher Friend is now about to set up ServiceMaster Borders, becoming the youngest ServiceMaster Clean franchisee owner.

Malcolm Holmes, Head of Commercial Support for ServiceMaster Clean says: "We go above and beyond customer requirements by supporting them with knowledgeable personnel who have a detailed understanding of water and fire damage, making the claims management process and property restoration as straightforward as possible. We are delighted to be setting yet another industry first by training the youngest person to the highest possible damage management standards.

"ServiceMaster Clean continues to ensure all its staff are qualified to the highest possible standards, meaning we retain the position of having the highest number of BDMA senior qualified technicians in our sector."

T: 0845 762 6828
W: www.restorationresponse.co.uk

17th May 2012