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IEHA and K-CP launch new recognition programme for housekeeping professionals
The International Executive Housekeepers Association and Kimberly-Clark Professional have announced the launch of the Heart of Hospitality Programme, aimed at providing executive housekeepers with the tools and resources to educate, empower and recognise housekeeping staff.
As the cornerstone of the programme, an annual Heart of Hospitality Award will be given to recognise exceptional housekeepers who enhance the hotel guest experience.
How important is the guest experience? Studies have shown that 66% of Americans are willing to spend an average of 13% more with businesses that provide excellent customer service. On the other hand, 82% of consumers have stopped doing business with a company because of a negative experience.
"Housekeepers are the heart of a hotel, but they don't always receive the recognition they deserve," says Mary Remson, IEHA executive director. "With the Heart of Hospitality Award, we are looking to change that by putting a programme in place to honour the critical role of housekeepers in ensuring guest satisfaction."
Ronnie Phillips, Ph.D., hospitality segment leader, Kimberly-Clark Professional, adds: "We are excited to partner with IEHA on this recognition programme as a way to acknowledge the hard work and commitment of housekeeping staff.
"We understand the important role that housekeepers play not only in helping ensure the health and wellbeing of guests and employees, but also in driving repeat guests and hotel brand loyalty."
The inaugural Heart of Hospitality Award launches in January 2015 and housekeeping executives will be able to nominate through July 2015, with winners being recognised at the IEHA 49th Annual Conference & Convention in November 2015. All nominations will be reviewed by the IEHA recognition committee, who will then select the winners will be able to nominate exceptional housekeepers for the award.
In support of the Heart of Hospitality Award, the Heart of Hospitality Programme also will include a variety of educational resources and recognition tools, such as a housekeeping guide, inspirational posters and recognition cards, to empower housekeeping executives and their colleagues to own the guest experience.
20th November 2014