Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110

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Greyland customer survey - results are in!

The results are in, and the winner is... (cue drumroll) YOU!

Yes, the Greyland annual Customer Survey has been evaluated for 2012 and despite all that could have happened (but didn't) during their move a year ago, the overall consensus is that Greyland service is 'Excellent.'

Of those who returned their Customer Survey forms, none thought that they needed to use another supplier alongside Greyland, the reason being given was that the company scored highly for value for money and service (PS Greyland is the only cleaning chemicals manufacturer that offers a 4 day turnaround on orders - next day if you need it really fast!).

Of the product range, one that scored particularly highly was Triple Clean ready to use (RTU) washroom cleaner.

"Our customers get good results" was one comment, and with respect to labelling, another said: "It would be better with our own details." Sounds like another Greyland Own Label customer coming up!

Commenting on the Survey, Greyland managing director Richard Dyson said: "It's unsafe to assume because you hear nothing back from your customers that everything is OK. It might not be, and instead of telling you, they just go elsewhere and you have lost them. Part of growing a successful business is to keep what you have, as well as adding to it, and we are pleased to say that only very, very, rarely do we lose anyone, and that's usually because of retirement or a takeover where the new management has existing suppliers.

"The Customer Survey invites comment in a quick and easy format, so even if they have nothing specific to say to our customer service or sales representatives, the scorecard feedback helps us to maintain a high level of service at all times."

For the full list of Greyland products that save you confusion, save you time - and save you money! Contact:

Greyland Tel: +44 (0) 161 343 3830 Fax: +44 (0) 161 343 0608
Email: [email protected] Web: www.greyland.co.uk

7th March 2013