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ISS and Telenor sign Nordic IFS contract
Telenor, the international provider of tele, data and media communication services, has entered into a strategic partnership with ISS, where ISS will be delivering Integrated Facility Services to most of Telenor's operations throughout the Nordic countries.
The new contract, signed with Telenor Real Estate, includes delivery of property and support services, cleaning, catering and security, as well as facility management to more than 5,000 offices, buildings and telecommunications installations in the Nordic countries.
The five-year contract is one of the most complex IFS contracts in the Nordic countries and it is one of the biggest in the Nordic market in terms of contract value and scope.
"We are very excited that Telenor Real Estate, on behalf of Telenor Group, has selected ISS as its strategic partner to deliver this broad range of facility services throughout the Nordic region," says Troels Bjerg, Regional CEO Nordic & Eastern Europe, ISS.
"For some years, we have delivered various services like property and cleaning services to Telenor, but the new agreement is a significant expansion of our partnership including a broad IFS scope in Norway, Sweden and Denmark.
"We are very much looking forward to further develop the partnership and work with Telenor to enhance the value of their strategic sourcing policy.
"ISS has built a strong global and Nordic platform from which we can integrate and self-deliver a complete set of facility services like property services, catering, cleaning, support services and security. This offering is particularly relevant for customers looking for consistent, compliant and transparent service delivery across several countries and sites. ISS has close to 45,000 employees in the Nordic countries."
Kenneth Johnsen, CEO of Telenor Real Estate, is confident that the company has found the right partner. "With this partnership we are pushing the traditional boundaries within the facility management industry in the Nordic countries," he says. "When we launched the tendering process, it was important to Telenor Real Estate to find a partner, with the right capabilities and mindset. We are not only interested in consistent and very high standards but also in finding a partner that will continuously workclosely with Telenor and Telenor Real Estate in taking our service delivery to the next level."
Telenor Group has mobile operations in 11 markets in the Nordic region, Central and Eastern Europe and in Asia, as well as a voting stake of 42.95% (economic stake 35.7%) in VimpelCom, operating in 18 markets. Headquartered in Norway, Telenor Group is one of the world's major mobile operators with close to 150 million mobile subscriptions in its consolidated operations per Q3 2012, revenues in 2011 of NOK 99 billion, and a workforce of approximately 30,000.
Image: Telenor's head office; courtesy of Damian Heinisch
13th December 2012