Your industry news - first Number 1 for Recruitment
We strongly recommend viewing Cleanzine full size in your web browser. Click our masthead above to visit our website version.
ICE's new ServiceSmart Lite makes keeping track of cleaning contracts easier
Industrial Cleaning Equipment , the Southampton-based cleaning equipment and service specialist, has launched ServiceSmart Lite - a new asset management tool that provides comprehensive on-line tracking and support to clients.
ICE took a pioneering step when it introduced its first web-based system, Service Smart, back in 2008. It was designed to give customers instant updates on repairs and servicing at the touch of a button, and included a comprehensive asset management tool displaying real time updates on inventory status; from individual machines to specific locations, even across entire estates.
But technology doesn't stand still. To be a true asset to business it has to develop as client needs change and this is why ICE has launched a new updated version in the shape of ServiceSmart Lite. The tool's functionality has been upgraded and improved, allowing clients to anticipate operational challenges and take action before they happen, safeguarding service delivery and controlling budgets more effectively.
All the crucial aspects of managing and implementing a cleaning contract - including PAT testing requirements, machine service history, parts consumption and stock levels - are included. This allows customers to log and track assets, and service calls, with maximum efficiency and transparency, supported by regular status updates via SMS and email.
"ICE staff from departments such as accounts, sales, parts, engineering and servicing made up the project team for the new system, ensuring that their experience and knowledge of client needs help to shape it into something that would really work for customers," explains Mark Bresnihan, managing director of ICE. "I fully expect technology to play an even greater role in the cleaning industry as the sector develops - and ICE is committed to keeping pace with these changes by providing the most up-to-date and technologically advanced support services to its clients."
29th November 2012