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With Summer on its way, more hotels are raising hygiene standards
The hospitality industry is expecting a busy Summer this year, and with the season set to kickoff in the US over the Memorial Day weekend and the Olympic Games in London just weeks away, more hotels and resorts are raising their hygiene standards - to the great satisfaction of customers, according George Clarke, CEO of UMF Corporation, a developer of infection prevention products.
"We're seeing more hotels and resorts adopting environmental hygiene practices developed for the healthcare industry," he reveals, citing Starwood Hotels & Resorts Worldwide amongst the larger chains that are placing a high priority on guest safety and satisfaction by ensuring that infection prevention levels of cleaning be used in guest rooms.
"The fact is, community-acquired infections (CAIs), like healthcare-acquired infections (HAIs) in hospitals, have emerged as a serious public health concern," warns George. "Germs, allergens and other types of contaminants are a potential issue for everyone who visits a hotel and resort property."
Hospital-grade environmental hygiene practices include room specific, colour-coded products and one-per-room practices, which includes a colour-specific product for each guest room and guest washroom, thereby ensuring that the washroom is isolated from other guest areas; an emphasis on high-touch surface cleaning; and a rigorous training and education regimen for relevant staff.
All these practices help to ensure safe environments for guests, and they also have a very positive impact on Guest Satisfaction Scores, according to George.
"It's no secret the role hygiene plays when people go about selecting a hotel," he says, citing a survey last summer by Chubb Group Insurance.
Companies that found that cleanliness was the No. 1 most important factor to the average hotel guest in selecting, or returning to, a hotel - topping even price, location and security.
"No one wants to stay in a sick hotel room," he warns.
An innovator and specialist in environmental hygiene, UMF Corporation delivers advanced, patented antimicrobial technology with Perfectclean products, education, training, motivation and support.
24th May 2012