Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110

Your industry news - first

The original and best - for over 20 years!

We strongly recommend viewing Cleanzine full size in your web browser. Click our masthead above to visit our website version.

ServiceMaster Clean team members boast BDMA status

ServiceMaster Clean has announced that Hannah Davis, from its customer audit team, has been awarded British Damage Management Association senior technician status. This ensures its insurance restoration work continues to be carried out to the highest standards. Additionally, the team's Samantha Hurst, has been awarded BDMA technician status.

The company retains its position in its sector of having what it believes is the highest number of British Damage Management Association qualified senior technicians.

ServiceMaster Clean specialises in disaster restoration services alongside commercial cleaning expertise. Its Restoration Response service guarantees fast response within a few hours of an emergency to start putting the property back to pre-damage condition. Registration is free, so that if an unexpected emergency such as water, flood, fire and smoke or malicious damage to buildings occurs, then help can be quickly provided.

Customers registered to the scheme are guaranteed on-site service within 2 - 4 hours of an emergency.

The team adheres to professional standards of care and codes of practice, underpinned by technical and corporate training and provides support to both the customer and the insurance industry, working closely with claimants, brokers and adjusters.

Malcolm Holmes, Head of Commercial Support for ServiceMaster Clean explains the importance of this accreditation, stating: "Our focus is to go above and beyond customer requirements and we ensure the audit process is seamless for both the customer and the insurance sector. Queries are dealt with by knowledgeable personnel who have a detailed understanding of water and fire damage, making the claims management process and restoring a property as straightforward as possible.

"We are the first in our industry to offer this level of support. Not only that, but Hannah is, in fact, one of only a handful of female BDMA Senior Technicians in the UK. ServiceMaster Clean continues to ensure all its staff are qualified to the highest possible standards."

T: 0845 762 6828
W: www.restorationresponse.co.uk

2nd February 2012