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Veolia Environmental Services wastes no time in getting HelpStar on board
HelpStar, a leading provider of helpdesk software, has this week announced that Veolia Environmental Services North America is automating its service requests and support across multiple departments through HelpStar's award-winning, customisable service desk software.
Veolia is a leading provider of fully integrated waste, environmental and industrial cleaning solutions to residential, municipal, commercial and industrial customers across the US, Canada and the Caribbean. Veolia first integrated HelpStar's helpdesk solution in 1999 to log and track service requests and IT support. The successful deployment of HelpStar developed a widespread demand in other departments, including Human Resources, Accounts Payable and Accounts Receivable.
"The time our employees spent manually creating trouble tickets and responding to requests was time consuming and costly," reveals Jesse Norwood, director, IT Support Center, Veolia. "Now, our staff has access to one another's troubleshooting solutions through an interactive knowledgebase tied into the call management system they share, enabling each staff member to handle a wider variety of issues competently, consistently, accurately, more efficiently and at a lower total cost. HelpStar's automatic generation of tickets and responses helps our employees save time, so they can focus more directly on delivering optimal customer service."
HelpStar's helpdesk solution improves employee efficiency, retaining the knowledge and processes developed within each organisation. HelpStar is capable of analysing tickets and eliminating reoccurring issues, saving organisations time and money by improving internal and external productivity. HelpStar supports Information Technology Infrastructure Library best practices, by allowing users to create and publish solutions for common problems and standard procedures.
"Quality customer service is extremely important for any organisation," says Igal Hauer, CEO of HelpStar. "It's one thing to acquire knowledge regarding the solutions to problems, it's another thing to share it so that repetitive analysis and troubleshooting can be avoided and proven practical solutions can be implemented quickly and efficiently.
"HelpStar makes all of this possible through effective knowledge management. Veolia has been a long time customer, and its plans to upgrade and expand its existing helpdesk solution reinforces HelpStar's long term goal to exceed customer expectations."
Based in Chicago, Veolia Environmental Services North America is part of Veolia Environment, which has employees in 77 countries.
24th November 2011