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Perception is not reality, but Enhance 'SCOR's in London
The perception of cleaning a new building is that it is easy, but in reality this is quite the opposite.
SCOR, the French re-insurance group, was the first tenant in five floors of new Lime Street offices in the City of London. Keeping the premises in pristine condition for 130 staff is not easy because every little mark or spill shows much more than in older buildings.
The company approached six specialist office cleaning contractors. Karen Bradburn, who is responsible for the building's FM says: "Three contractors sold on low cost - that means fewer staff, rock bottom pay rates and lower standards. We chose Enhance Office Cleaning who focused on personal service and deliverables. Enhance advised us that to provide the best results we would have to pay the London Living Wage, to which we agreed. You get what you pay for and Enhance has delivered its promises 100%."
SCOR's offices are an early morning clean with Jana, a full time Enhance housekeeper, on site during working hours to maintain the kitchen areas and coffee machines, washing up, set up meeting rooms, distribution of post and handling urgent cleaning tasks.
Jana is treated as a member of the SCOR staff with her own workstation, desktop computer, Blackberry, a 'day at the races' and even a clothing allowance!
Periodic work such as window cleaning, keyboard and computer screen cleaning, carpets, Altro and Amtico floor maintenance is also handled by Enhance. Managing Director Sandy Aird, is frequently on site at 06.00 for quality control inspections and to meet the staff, all of whom he knows by first name.
Karen says: "We have a very 'hands off' approach to cleaning. Enhance provides the expertise, Sandy has extensive experience - he keeps a beady eye on quality control. We have a small, high quality specialist office cleaning team which is just what we wanted and we are delighted."
2nd June 2011