Cleanzine: your weekly cleaning and hygiene industry newsletter 18th April 2024 Issue no. 1110
Your industry news - first
The original and best - for over 20 years!
We strongly recommend viewing Cleanzine full size in your web browser. Click our masthead above to visit our website version.
ISSA appoints Frances Ball new business development manager for UK & Ireland
ISSA has announced the appointment of Frances Ball, as the new business development manager UK and Ireland. Frances, whose appointment reflects ISSA initiatives to continue to build its presence in Europe, will be responsible for further expanding the ISSA's reach in the UK and Ireland and help companies in the cleaning industry to thrive.
Based in Nottingham, she will be closely working with the EMEA programme development team in charge of education and certification.
"I'm looking forward to discussing ways in which we can help and support UK and Irish businesses to become more compliant and improve their cleaning operations via best practices, CIMS accreditation, educational training workshops and networking events," she says. "I'm excited to take on the challenge and I will be focussing on promoting ISSA's goals to expand the network and to strengthen the global cleaning community."
Previously, Frances has worked in positions that involved assessing business performance to ensure success. Her last role involved corporate membership propositions with the Institute of Customer Service, helping UK organisations measure, benchmark and improve their customer service and customer satisfaction levels.
Frances brings a great variety of skills to her new role, having worked for a leading apprenticeship training provider for seven years - where she orchestrated and managed business improvement techniques, team leadership and management skills, customer service and business administration.
Before that, Frances spent eight years in the UK Division of Quinn Insurance as a senior regional commercial claims manager. She defended clients against claims for public liability and employee liability and advised clients how to prevent employee liability claims by continuously improving in-house training and people development.
Dianna Steinbach, vice president of International Services at ISSA, welcomes Frances, saying: "Frances has great experience and the skills to develop our business and implement the right strategies to grow our association. She is a valuable addition to our team in the UK and Ireland and we are confident that more members will be able to benefit from our network in the future as a result of her appointment."
14th June 2018